Domestic Tours | Booking Terms & Conditions

DEFINITIONS

Client means person(s) in whose name or on whose behalf the booking has been made.
TT means Journeys Exotica , a partnership firm having its registered office at 4th Floor, Rampaa Towers, Model Town, Punjab, India.
Independent Contractors means hotelier/hotel owner, owner of any airlines or shipping company or railway ferryboat owner/operation, coach owner/ operation, or any other person or organization who has been selected to render services to the Client.
Domestic tour / Tour arrangement means a tour operated by TT which is operated by TT within India and includes but not limited to brochure tours, special tours, packages, cruise, sight seeing etc.
Tour Cost means cost of all the services availed by the client for his domestic tour.
Brochure means catalogue / leaflet / email or any other document containing the details about the itinerary / activities on the domestic tour.
Infant means a person below the age of 2 years and a child means a person above the age of two and below the age of Twelve years.

BROCHURE/EMAIL/DOCUMENT/ITI NERARY INFORMATION

All information given in brochure/email or by any other document about the itinerary is based on the information available at the time of publication. TT reserves the right to change any information contained in the brochure/email or by any other document before or after booking the domestic tour due reasons beyond TT’s control.
In case TT becomes aware of any change in the brochure details due to reasons beyond TT’s reasonable control before the departure for the domestic tour, TT will take all reasonable steps to notify the client of the change before the departure for domestic tour. In the event of TT becoming aware of the changes post the departure to the domestic tour, in such a situation TT’s agent or tour guide will take reasonable steps to inform the client about the change at the contact details provided at the time of booking. TT shall not be liable for any change made in the brochure due to reasons beyond its control.
In the event of any change made in the itinerary by TT in any fixed departure bookings, except for reasons beyond its reasonable control, TT will bear the cost of such change.
Some specific terms and conditions are mentioned against the respective domestic tour itinerary in the brochure/website. Those terms and conditions shall also form part of these booking terms and conditions.

MEALS AND SPECIAL REQUESTS

The menus are pre-set menus for meals on the domestic tour. The nature of meals is clearly indicated in the brochure. TT would not entertain a request for a special meal nor guarantees a special diet to the client except to the extent mentioned in the brochure/email or by any other document.
TT reserves the right to change the menu if circumstances necessitate such a change. In the event the Client is not able to avail the meals in menu for any reason attributable to the Client, then no claim can be made for the meal so unutilized against TT.
TT entertains the requests for special meals/room allocations only when the Client gives such requests in writing. TT would take all necessary steps to ensure that these special requests are honored. However, in the event such special requests are not honored, TT would not be liable for any claim in this regard by the client.
Client shall be responsible to bear the additional charges of any special meal if purchased by the Client. In no event where the Client fails to avail the meal due to fault of TT, TT’s entire liability will exceed more than the proportionate amount the Client had paid to TT for such meal while booking the domestic tour.

HOTEL

TT takes all reasonable steps at the time of selecting the hotels that form part of the domestic tour. The selection is based on strong internal assessment of the respective hotels and the hotels selected are usually the best in the respective categories.
TT selects hotels approved by FHRA and the star category is based on FHRA classification. No claim with regard to the star category of the hotel shall be entertained by TT after booking.
TT would not be held liable or to make good any inconvenience or discomfort caused to the Client due to but not limited to the insufficient services provided at the hotel. TT acts as an agent between the Client and the hotel and would under no circumstances be held responsible for inadequate services provided by the hotel.
The client would be liable to make good any damage(s) caused by any act of the client (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be as determined by the concerned hotel. TT would not in any way intervene in the same.
No request for the change of hotel shall be entertained. If Client wishes to upgrade the hotel or change the hotel on his own, Client agrees to bear the charges incurred for the change in the hotel and cannot claim it from TT.

ITINERARY

The domestic tour price is subject to increase without any notice if this rate substantially changes prior to departure and before a booking is confirmed the client would be required to pay such increase in the tour cost before the departure/booking confirmation.
TT takes all reasonable steps at the time of finalizing the itinerary for the client to ensure that the itinerary is as per the convenience and comfort of the client. However, in the event of a change in the itinerary, TT would inform the client accordingly before the departure of the client on the domestic tour. Information shall be provided at the contact details provided by the Client at the time of booking. TT takes no responsibility for any claims arising out of non-receipt of information if such contact no. is not reachable or email provided is not accessible or does not belong to the Client.
Further, in the event of a change, which is beyond the control of TT, in the itinerary of the client post departure to domestic tour, TT shall inform the client accordingly as and when such a change occurs. TT shall not be held responsible in any manner whatsoever for any loss that a client might suffer consequent to such a change.
TT reserves the right to claim any additional expenses because of delays/changes in the itinerary, caused due to reasons beyond TT’s control.
TT reserves the right to amend, alter, vary or withdraw any particular departure; excursion advertised or substitute a hotel of similar class if deemed advisable or necessary without incurring any liability.
For the convenience of clients, TT reserves the right to amend the itinerary. However, all the other services will remain the same.
In the event the client misses out on any activity on the domestic tour due to delay on his/her part, TT would not be held liable to refund the money paid for the same or in any other manner whatsoever.
TT does not promise any change in the itinerary at the request of client and same shall be subject to availability. For any change/alteration in the itinerary made at the request of client, client agrees to pay additional cost incurred due to such change.

VEHICLES / SITTING

On the domestic tours, air-conditioned/air-cool Vehicles are used for transfer purposes including local sightseeing. There are no seat numbers allocated and will be on first cum first serve basis.
PLEASE NOTE THAT AC WILL NOT WORK IN HIGH HILLS AND NO CLAIMS TO THIS REGARD SHALL BE ENTERTAINED.
In case the client is carrying any valuable personal effects, it is advisable not to leave them behind at the time of disembarking/leaving the coach. TT will not be held responsible or liable in case of loss of such items from the coach. All baggage and personal effects are at all times and in all circumstances the responsibility of the client.
Any damage caused to the vehicle during travel because of the actions of the client (willful/negligent), shall be payable by the client and TT would in no manner whatsoever be liable for the same.
The drivers of the vehicles are bound by specific rules like maximum driving hours within a day/during a week, rest period per day/week etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel. In the event any of the sightseeing schedules is missed due to delays caused by the client, the same will not be refunded to the client under any circumstances.
Vehicle will be provided as per group size.

TIPPING

Tipping is customary (unless otherwise stated in the brochure) in all parts of the world for services rendered (e.g. porters, coach drivers, Hotel Staff, Guides etc). This is however solely at the discretion of the client.

ACCOMMODATION FOR CHILD BELOW 12 YEAR OF AGE

A child below 12 years of age who is booked on the domestic tour by paying the special rate without a bed will not be provided with a bed in the hotel, while on the domestic tour under any circumstances.
In case the client makes any changes in their accommodation while on the domestic tour, TT shall not refund or pay compensation in any manner whatsoever. The client would also be liable to pay any additional sum that is required to be paid consequent to the previously mentioned changes made in the accommodation.

REGISTRATION

In case where the travel agent, through whom the clients have booked the domestic tour, signs the booking form for and on behalf of the client, it shall be deemed and construed that the client has duly authorized the said travel agent to sign on their behalf. The signing of the booking form by the travel agent would be binding on the client.
TT takes no liability for any promises made to the client by the travel agent authorized by the client to make bookings. All products and services are provided as per TT brochures/email or any other document provided to the client at the time of booking the tour.

FORFEITURE OF DEPOSITS

TT requires the client to pay nonrefundable interest free deposit at the time of booking for the tour along with the prescribed booking form duly completed for the domestic tour booked by the client.
In the event the client cancels the booking or on failure on the part of the client to adhere to the tour payment schedule as informed in the documentation check list or is unable to travel on the tour booked by the client due to any reason whatsoever, including medical ground or sickness, following cancellation charges or such charges as informed by TT agent vide email would be levied. The cancellation charges, shared by the TT agent will override the below charges. Except where the cancellation is due to death of one of the persons travelling on the tour, TT shall refund the amount paid by the Client less the booking fee only in the case of Fixed Departure Bookings. The refund shall be subject to provision of adequate documents. When cancellation is made Charges Prior to 45 days or more Booking fees Between 44-31 days of departure 50% of tour cost Between 30-11 days of departure 75% of tour cost 10 days to date of departure 100% In case of no show 100%
Client acknowledges that such charges are just and fair and are deducted towards expenses TT incurs towards making bookings at the request of the Client and consequent cancellation or nontravel by the client.

INCLUSION IN TOUR PRICE

Accommodation at the hotels mentioned or similar.
Meals, Coach Tours, transfers, entrance fees, sightseeing and surface transportation as mentioned in the itinerary.

EXCLUSION IN TOUR PRICE

Government service taxes.
Porterage at hotels, airport and railway station, tips, insurance, laundry, wines, telephone charges and all items of personal nature and also food and drinks not forming a part of the group menus.
Anything not specifically mentioned in "Tour Price Include" section

CANCELLATION OF ONE TOUR TO ANOTHER

A transfer from one tour to another prior to the departure of the originally booked tour will be treated as a cancellation of the original tour and would attract the cancellation charges as stated hereunder and a fresh booking would have to be made at the prevalent rates.

REFUNDS

Refunds if any for amendments and / or cancellation will be paid directly to the client for booking made directly with TT.
For booking routed through our Preferred Sales Agent (PSA) or Travel agent of the client, the refunds will be routed through them.
Refund will be processed within 30 working days from the date of cancellation. No interest charges shall be payable on the amount.
TT shall not liable where the delay in refund is due to reasons beyond TT’s reasonable control
There is no refund payable for any unutilized services (e.g. Meals, Entrance Fees, Optional Tour, Hotel, Sightseeing etc).

SCOPE OF ACTIVITY

TT is engaged in the business of travel and holiday organizer and does not control or operate any airline, neither do own or control any shipping company, coach or coach company, hotel, transport, restaurant, kitchen caravan or any other facility or service mentioned in this Brochure.
TT shall not be responsible for any delay, improper services provided by any agency, airline, transport, hotel, any provider of services, for any injury, death, loss or damage which is caused by the act or default of the management or employees of any hotel, airlines, shipping companies, coach owners /coach operators /tour operators who are the TT's independent contractors.
TT shall not be responsible for any delay or deficiency in services provided by agency, airline, transport, hotel, any provider of services, and/or any act or actions of co-travelers, co-passengers which may result in injury, damage to the life/limb or property of the Client or interfere with enjoying or availing the services to be provided on the domestic tour.

CONDITIONS OF PASSAGE

The aforesaid conditions are applicable to every Client of TT who books an domestic tour.
In the event of a client booking through TT a Tour or Tour Arrangement of any other Tour Operators etc. the "Terms and Conditions" specified by such Tour Operator, including their payment schedule, cancellation, refund etc. shall be applicable, in addition to above mentioned “Terms and Conditions" while determining the contractual relation between the Client, the Tour Operator and TT.

TOUR GUIDE

Tour manager/ escort accompanying the tour will be provided.
Clients must abide by the instructions of the Tour Manager.
TT shall not be liable for any loss or delay caused to the Client due to non-abiding of the Tour Manager instructions by the Client.
This service is only available for fixed departure bookings.

HEALTH AND INSURANCE

It shall be the duty of the client to inform TT in case the client has any medical history that may affect his ability to enjoy and pursue fully the domestic tour and wherein the interest of the group or any member thereof is prejudicially affected.
TT reserves the right to ask the client to provide written certification of his medical fitness before departure. In the event that a medical condition has not been disclosed, TT shall not be liable to provide any assistance or refund the money.
The tour cost does not include the costs towards the insurance premium. Hence, it is advisable that the clients get insurance cover at their own costs.

CONDITIONS OF TRAVEL

The client will have to strictly follow the Tour Program. There shall be no refund, if the client fails to join the group at the commencement of the tour, or joins the group later or leaves the group before culmination of the tour. It shall be noted that for all purposes, it shall be the responsibility of the Client to reach the place of commencement of the Tour and register with the representative of TT at the appointed place, date and time.
In case where a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of any travel documents, no claim shall be entertained for refund of unutilized services. Even if a client is unable to reach the place of commencement of the tour due to any reason whatsoever including loss of baggage or loss of travel documents, his booking shall be treated as "no show" on the tour and 100% cancellation charges will be levied.
If a client avails pre - tour services or part thereof, or the air tickets (if booked under the offer) but fails to join the group for the main tour at the appointed place, or cancels the tour after using the air tickets or pre - tour arrangements or part thereof, it shall be treated as "no show" and there will be no refund whatsoever for the unutilized pretour or main tour services.
TT reserves the right to withdraw tour membership of any client whose behavior is deemed likely to affect the smooth operation of the tour or adversely affect the enjoyment or safety of other passengers and TT shall be under no liability to any such person.
The immunities provided under this contract shall be available to TT's employees, directors, managers, including, Employees and Agents but not to the Independent Contractors selected by TT.
Each of these conditions shall be severable from the other and if any provision be invalid, illegal or unenforceable, the remaining provisions shall nevertheless have full force and effect. No liability on the part of TT arising in any way out of the Contract in respect of any tour, holiday, excursion facilities shall exceed the total amount paid or agreed to be paid for the tour holiday, and shall in no case include any consequential, incidental loss or additional expense whatsoever.
It is a condition of Booking that the client takes out a Holiday Insurance. – Client may procure travel insurance (optional) at their own cost. TT will not provide any assistance in obtaining any travel insurance.
The prices quoted in this brochure have been calculated at the rate prevailing at the time of printing of this brochure. TT reserves the right to amend the prices published in this brochure in case of fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. The Client must pay for all such increases in price in full before the departure.
If no suit/action is brought against TT within 15 days of the last day of the domestic tour, TT shall be discharged from all liabilities under/or arising out of this Contract and the Client shall be deemed to have Relinquished/abandoned all his rights under or arising from this Contract.
If the client books with a travel agent and such booking with that agent includes, but is not limited to TT arrangements, the contract is with clients' travel agent and TT is a supplier to clients' travel agent.
In case of publication of any travel scheme offering any discount or benefit by TT, TT shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

LIABILITY

A. In the event of TT exercising its rights to amend or alter any Tour or holiday advertised in their Brochure/ itinerary after such Tour or Holiday has been booked, the Client shall have the right:
- To continue with the Tour or holiday as amended or altered or to accept any alternative Tour or holiday, which TT may offer.
- In either of these above cases the Client shall neither be entitled to nor TT be liable to the client for any damage, additional expenses, consequential loss suffered by him or to pay any amount as refund. In the event that TT is unable to conduct a particular Tour, TT shall at its own discretion, refund the amount of the cost of the said Tour to the Client (after deducting the actual expenses incurred by TT on clients' booking and on other overheads as applicable from case to case) without any interest on the same. The client will not be entitled to make any grievance thereafter in respect of the same.
TT shall, in no circumstances whatsoever be liable to the client or any person traveling with him for:
- Any death, personal injury, sickness, accident, loss, delay, discomfort, increased expenses, consequential loss and/or damage or any kind of theft howsoever caused.
- Any act, omission, default of any independent Contractor or other person or by any servant or agent employed by them who may be engaged or concerned in the provision of accommodation, refreshment, carriage facility or service for the client or for any person traveling with him howsoever caused.
- The temporary or permanent loss of or damage to baggage or personal effects howsoever caused including willful negligence on the part of any person.
- Loss of baggage by the airlines / coach / train.
- Overbooking of seats by the airline.
- Failure on the part of airline to accommodate passengers despite having confirmed tickets or change of route.
If in the event that the Client is booked on a particular airline and the said flight is over booked/cancelled for whatever reason and the Client is not allowed/able to board the flight, the Client shall not hold TT responsible for the same and no claim whatsoever can be made by the Client against TT for refund or compensation.
TT shall not be responsible and / or liable for any damages caused to the Client due to reasons beyond the control of TT (Force Majeure / Vis Majeure).
While enjoying the services provided by TT, if any client’s acts or omission results in damage or loss to TT’s vendor or service provider which includes but is not limited to (airlines, hotels, transports etc. and vendors’ staff), the client shall be liable and agrees to indemnify and hold harmless TT its directors, officers or such vendor from and against such claims.

DISCLAIMER:

The Client agrees and acknowledges that they consent to participate in the excursion activities (boat rides, ferry rides, snorkeling etc. which is included in the tour) without any obligation from the Journeys Exotica . Client confirms that he/she is medically fit to participate in all activities involved in excursion activities & fully accept his/her personal responsibility of his/her safety.
TT shall not be liable for any physical injury or loss of life caused to the Client due to such participation.4

LAW & JURISDICTION:

For all complaints, suits, claims or disputes of whatsoever nature relating to any products including Tours by TT and third party products and tours, the courts and tribunals in Jalandhar, Punjab, India alone shall have exclusive jurisdiction.
User Terms and Conditions and Privacy Policy on TT’s website journeysexoticab2c.technoheaven.com is applicable in addition to above terms.

Privacy Policy – Journeys Exotica

Introduction:

Journeys Exotica (hereinafter “TT”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processer.
This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by TT and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who purchase, intend to purchase, or inquire about any product(s) or service(s) made available by TT through any of TT’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").
For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean TT. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels.
This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. User should take note that information and privacy practices of TT’s business partners, advertisers, sponsors or other sites to which TT provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.
This Privacy Policy is an integral part of your User Agreement with TT and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with TT shall be primarily processed in India and such other jurisdictions where a third party engaged by TT may process the data on TT’s behalf. By agreeing to this policy, you are providing TT with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.
If you have any concerns in the processing your data and wish to withdraw your consent, you may do so by writing to the following email id: ___________________. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any international holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.
A withdrawal of consent by you for us to process your information may:
- severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or
- unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION (WE COLLECT)

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.
"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:
Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise) and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history etc. (as shared by you).
Other information: We many also collect some other information and documents including but not limited to:
- Transactional history (other than banking details) about your e-commerce activities, buying behavior.
- Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
- Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc.
- Data available in public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures or any other information that is permitted to be received as per your account settings) as a part of your account information.
- Information pertaining any other traveler(s) for who you make a booking through your registered TT account. In such case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made, has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).
- If you request TT to provide visa related services, then copies of your passport, bank statements, originals of the filled in application forms, photographs, and any other information which may be required by the respective embassy to process your visa application.

HOW WE USE YOUR PERSONAL INFORMATION:

The Personal Information collected maybe used in the following manner:
While making a booking
While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details etc. as shared and allowed to be stored by you. We may also use the information of travelers list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

confirm your reservations with respective service providers;
keep you informed of the transaction status;
send booking confirmations either via sms or Whatsapp or any other messaging service;
send any updates or changes to your booking(s);
allow our customer service to contact you, if necessary;
customize the content of our website, mobile site and mobile app;
request for reviews of products or services or any other improvements;
send verification message(s) or email(s);
validate/authenticate your account and to prevent any misuse or abuse.
contact you on your birthday/anniversary to offer a special gift or offer.

Surveys:

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated, and used to make improvements to Website, other Sales Channels, services and to develop appealing content, features and promotions for members based on the results of the surveys. Identity of the survey participants is anonymous unless otherwise stated in the survey.
Marketing Promotions, Research and Programs:
Marketing promotions, research and programs help us to identify your preferences, develop programs and improve user experience. TT frequently sponsors promotions to give its Users the opportunity to win great travel and travel related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new TT services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals and other travel services) and marketing programs.
In addition, you may look forward to receiving periodic marketing emails, newsletters and exclusive promotions offering special deals.
From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website the better and easier to use for our Users.
TT may from time to time launch reward programs by way of which users may stand to win travel related rewards or other rewards. We may use your Personal Information to enroll you in the rewards program and status of the same will be visible each time you log in to the Website. Depending on the reward program, each time you win a reward, TT may share your Personal Information with a third party that will be responsible for fulfilling the reward to you. You may however choose to opt out of such reward programs by writing to us. For various purposes such as fraud detection, offering bookings on credit etc., we at times may verify information of customers on selective basis, including their credit information.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

TT will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances we may retain your Personal Information for longer periods of time, for instance where we are required to do so in accordance with any legal, regulatory, tax or accounting requirements.
Where your personal data is no longer required we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

COOKIES AND SESSION DATA:

TT uses cookies to personalize your experience on the Website and the advertisements that maybe displayed. TT’s use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (only your password is needed); we may also use such cookies to display any advertisement(s) to you while you are on the Website or to send you offers (or similar emails – provided you have not opted out of receiving such emails) focusing on destinations which may be of your interest.
A cookie may also be placed by our advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by us on any website, and also to use aggregated statistics about your visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to you. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about your visits to the Website in order to provide advertisements about goods and services of potential interest to you. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on your web browser or using certain software programs, you can control how and whether cookies will be accepted by your browser. TT supports your right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking TT cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.

Automatic Logging of Session Data:

Each time you access the Website your session data gets logged. Session data may consist of various aspects like the IP address, operating system and type of browser software being used and the activities conducted by the User while on the Website. We collect session data because it helps us analyze User’s choices, browsing pattern including the frequency of visits and duration for which a User is logged on. It also helps us diagnose problems with our servers and lets us better administer our systems. The aforesaid information cannot identify any User personally. However, it may be possible to determine a User's Internet Service Provider (ISP), and the approximate geographic location of User's point of connectivity through the above session data.

WITH WHOM YOUR PERSONAL INFORMATION IS SHARED:

Service Providers and suppliers:

Your information shall be shared with the end service providers like airlines, hotels, bus service providers, cab rental, railways or any other suppliers who are responsible for fulfilling your booking. You may note that while making a booking with TT you authorize us to share your information with the said service providers and suppliers. It is pertinent to note that TT does not authorize the end service provider to use your information for any other purpose(s) except as may be for fulfilling their part of service. However, how the said service providers/suppliers use the information shared with them is beyond the purview and control of TT as they process Personal Information as independent data controllers, and hence we cannot be made accountable for the same. You are therefore advised to review the privacy policies of the respective service provider or supplier whose services you choose to avail.
TT does not sell or rent individual customer names or other Personal Information of Users to third parties except sharing of such information with our business / alliance partners or vendors who are engaged by us for providing various referral services and for sharing promotional and other benefits to our customers from time to time basis their booking history with us.

COMPANIES IN THE SAME GROUP:

In the interests of improving personalization and service efficiency, we may, under controlled and secure circumstances, share your Personal Information with our affiliate or associate entities.
If the assets of TT are acquired, our customer information may also be transferred to the acquirer depending upon the nature of such acquisition. In addition, as part of business expansion/development/restructuring or for any other reason whatsoever, if we decide to sell/transfer/assign our business, any part thereof, any of our subsidiaries or any business units, then as part of such restructuring exercise customer information including the Personal Information collected herein shall be transferred accordingly.

BUSINESS PARTNERS and THIRD-PARTY VENDORS:

We may also share certain filtered Personal Information to our corporate affiliates or business partners who may contact the customers to offer certain products or services, which may include free or paid products / services, which will enable the customer to have better travel experience or to avail certain benefits specially made for TT customers. Examples of such partners are entities offering co-branded credit cards, travel insurance, insurance cover against loss of wallet, banking cards or similar sensitive information etc. If you choose to avail any such services offered by our business partners, the services so availed will be governed by the privacy policy of the respective service provider.
TT may share your Personal Information to third party that TT may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, and data processing platforms.
We use non-identifiable Personal Information of Users in aggregate or anonymized form to build higher quality, more useful online services by performing statistical analysis of the collective characteristics and behavior of our customers and visitors, and by measuring demographics and interests regarding specific areas of the Website. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their websites. Any Personal Information which we collect and which we may use in an aggregated format is our property. We may use it, in our sole discretion and without any compensation to you, for any legitimate purpose including without limitation the commercial sale thereof to third parties.
Occasionally, TT will hire a third party for market research, surveys etc. and will provide information to these third parties specifically for use in connection with these projects. The information (including aggregate cookie and tracking information) we provide to such third parties, alliance partners, or vendors are protected by confidentiality agreements and such information is to be used solely for completing the specific project, and in compliance with the applicable regulations.

DISCLOSURE OF INFORMATION

In addition to the circumstances described above, TT may disclose User's Personal Information if required to do so:
- by law, required by any enforcement authority for investigation, by court order or in reference to any legal process;
- to conduct our business;
- for regulatory, internal compliance and audit exercise(s)
- to secure our systems; or
- to enforce or protect our rights or properties of TT or any or all of its affiliates, associates, employees, directors or officers or when we have reason to believe that disclosing Personal Information of User(s) is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Such disclosure and storage may take place without your knowledge. In that case, we shall not be liable to you or any third party for any damages howsoever arising from such disclosure and storage.

USER GENERATED CONTENT

TT provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by TT or post answers to questions raised by other users. TT may also hire a third party to contact you and gather feedback about your recent booking with TT. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews may be written or in a video format. The reviews written or posted may also be visible on other travel or travel related platforms.
The UGC that TT collects may be of the following kinds:
- Review and Ratings
- Question and Answers
- Crowd Source Data Collection (poll questions).
Each User who posts review or ratings, Q&A, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted.

HOW CAN YOU OPT-OUT OF RECEIVING OUR PROMOTIONAL E-MAILS?

You will occasionally receive e-mail updates from us about fare sales in your area, special offers, new TT services, and other noteworthy items. We hope you will find these updates interesting and informative. If you wish not to receive them, please click on the "unsubscribe" link or follow the instructions in each e-mail message.

HOW WE PROTECT YOUR PERSONAL INFORMATION?

All payments on the Website are secured. This means all Personal Information you provide is transmitted using TLS (Transport Layer Security) encryption. TSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

WITHDRAWAL OF CONSENT AND PERMISSION

You may withdraw your consent to submit any or all Personal Information or decline to provide any permissions on its Website as covered above at any time. In case, you choose to do so then your access to the Website may be limited, or we might not be able to provide the services to you. You may withdraw your consent by sending an email to _________________

YOUR RIGHTS QUA PERSONAL INFORMATION

You may access your Personal Information from your user account with TT. You may also correct your personal information or delete such information (except some mandatory fields) from your user account directly. If you don’t have such a user account, then you write to __________________

ELIGIBILITY TO TRANSACT WITH TT

You must atleast 18 years of age to transact directly with TT and also to consent to the processing of your personal data.

CHANGES TO THE PRIVACY POLICY

We reserve the rights to revise the Privacy Policy from time to time to suit various legal, business and customer requirement. We will duly notify the users as may be necessary.
You may always submit concerns regarding this Privacy Policy via email to us at _______________ . TT shall endeavor to respond to all reasonable concerns and inquires.

Please read our copyright policy before using our website.

All content displayed on this website (journeysexoticab2c.technoheaven.com) are solely the property of the Journeys Exotica . Any kind of action by way of reproduction, distribution, uploading, republication, or downloading, of any content that is proprietary to (journeysexoticab2c.technoheaven.com), other than for individual or non-commercial purpose, is firmly proscribed, unless otherwise allowed by the Journeys Exotica B2B or mentioned on the website of the Journeys Exotica B2B.
Journeys Exotica B2B may include logos, copyrighted materials, patents, trademarks etc. of Journeys Exotica B2B or other third parties. No right will be conferred upon website visitors, clients or guests on any such intellectual property of Journeys Exotica B2B or other relevant parties, unless otherwise clearly specified in the Journeys Exotica B2B Terms of Use.
In order to access the website’s restricted areas, the Journeys Exotica B2B may allow you to create an account or login with your username and password. Please be informed that the content displayed in such sections of the website is confidential and is applicable for your business purpose only. Moreover, if it is proved to us that such use obstructs our site’s performance or in any way is detrimental to the dealings of (journeysexoticab2c.technoheaven.com), we possess complete right to forbid the use of such access options.
By using our website, you agree to abide by the condition that you’ll not apply any instrumentality in the form of software, robot, or device, which may inhibit the proper working of our site or result in the copying or monitoring of Journeys Exotica B2B web pages or the data or information contained therein.

Payment Options

Choose from one of our quick and convenient payment options, and our team will ensure that the whole procedure is undertaken in the safest manner possible.

Credit card
Bank guarantee
Internet Banking
Cash deposit
Bank transfer

We also offer following payment choices for our clients.

Floating Cash Deposit: This requires clients to maintain a certain amount of money as floating deposit, as agreed by both parties. As soon as the client makes a reservation, this is deducted from the deposit amount. But reservations will not be allowed or even cancelled, if the deposit fund is low or insufficient.
Credit Line: Clients can secure a confirmed booking of tours and services with an established credit line. In order to be assigned with a credit line, it’s vital for the clients to abide by the provisions and standards set by Journeys Exotica , besides maintaining a floating deposit or a bank guarantee from a reputable financial institution.

Journeys Exotica provides a comprehensive suite of travel solutions at a very competitive rate and without any hidden fee / string attached. We also assure our members of excellent technical support and immediate response to their queries with the best of our knowledge.

Cash Agent	Credit Agent
No credit limit is assigned	Will be assigned a credit limit
No floating deposit is required	A floating deposit is required
Not able to issue voucher until payment is made	Voucher can be issued soon after the confirmation of booking
Reservation can be made with a live credit card & Debit Card	Reservation can be made with a credit limit assigned
Need to make payment though Credit and Debit card prior to the cancellation deadline	Credit amounts will be adjusted based against Credit limits & Journeys Exotica ’s payment / invoice rules
Can directly voucher the booking once the payment done by credit and debit card	Can voucher the booking instantly through Credit Limits
Can make bookings within Cancellation period	Can make bookings within Cancellation period
Cannot Confirm the booking can only Voucher	Can Confirm the Booking without vouchering

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Privacy Policy – Journeys Exotica

Payment Options

We also offer following payment choices for our clients.